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Biller

A biller submits and follows up on claims with health insurance companies to receive payments for services performed by a healthcare provider. Biller’s may work in physician offices, hospitals, nursing homes, or other healthcare facilities.

Responsibilities

  • Process and follow up on claims that have been sent to health insurance companies
  • Assemble all data concerning a healthcare bill
  • Communicate with physicians and other healthcare professionals
  • Implement best practices for insurance and patient collections
  • Review patient bills for accuracy and completeness
  • Call insurance companies regarding discrepancies in payments
  • Set up payment plans for patients and work collection accounts

Skills

  • Knowledge of billing/collection practices
  • Must be able to read medical records
  • Effective communication and customer service skills
  • Must be well organized and detail-oriented
  • Answer calls in a pleasant and helpful manner
  • Must be able to operate a computer and basic office equipment
  • Understand various types of insurance carriers along with claim requirements

Education and Experience

  • High school diploma or GED
  • Experience with a medical office setting
  • Knowledge of business and accounting processes

The financial health of a practice depends significantly on the work done by the billing office. Billers must understand all areas involving medical insurance to maximize the revenue performance of a practice successfully.

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