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Case Manager

The case manager acts as a liaison between patients, payers, and the healthcare team to support the revenue cycle and help close the gap between a healthcare’s finance and clinical departments.

Job Duties and Responsibilities

  • Develops, plans, organizes, and implements business strategies
  • Bills customers and processes payments
  • Works to minimize debt and improve cash flow
  • Manages overall health of the company’s receivables
  • Oversees all operations with a focus on billing department functions
  • Tracks and monitors key performance metrics and targets
  • Initiates processes to provide regular communication with team members
  • Interviews, selects, hires, and trains team members

Education and Qualifications

  • HS Diploma or GED
  • Bachelor’s degree in healthcare administration
  • 5+ years of revenue cycle experience
  • 3+ years of supervisory or management level experience
  • Strong knowledge of insurance companies
  • Some experience with DME billing
  • Knowledge of cash receipts, reconciliation, and remittance posting

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