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Case Manager

A Case Manager in the healthcare industry works to ensure quality care for their clients by promoting quality, cost-effective outcomes. Case Managers provide management services to children, families, and caregivers in a number of settings like hospitals, assisted living facilities, home, or school in order to ensure any services given are appropriate for the client’s needs. They work with client’s families to ensure that services and arrangements are appropriate for the needs of everybody involved.

Job Duties

  • Develop trust and a positive rapport with clients and their families
  • Assist the client or their family with managing emotional distress during trying situations. Use discretion and appropriate judgement when determining a course of action
  • Build and maintain relationships both with clients, and with outside care companies
  • Use great interpersonal skills to accommodate patients with mental illness or emotional instability
  • Manage conflict, promote positive change, and facilitate the growth of all patients being cared for
  • Work with patients and their families to develop plans for patient care, taking into consideration the specific needs of the family, and coordinate with outside companies to ensure that proper care is administered

Qualifications and Experience

  • A Bachelor’s degree in a field related to case management, such as human services, social work, psychology, or rehabilitation
  • Strong working knowledge of mental health theory or emerging promising practices is preferred
  • Strong communication and interpersonal skills required
  • Ability to manage time effectively, and stay organized
  • Excellent multitasking skills, and the ability to manage multiple cases or clients at one time is necessary