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Cash Poster

From making adjustments and processing refunds to posting payments and submitting payment denials, cash posters handle a range of finance-related tasks. Familiarity with lockbox files and strong data entry skills are important to the everyday role of a cash poster. Likewise, cash posters are expected to have effective communication skills and pay close attention to detail — as they are responsible for evaluating and verifying the information on Explanation of Benefits (EOB) statements. Although cash posters often evaluate EOB statements on their own, they must occasionally contact third parties to verify specific information on a patient’s statement.  

Job Responsibilities

  • Making adjustments to patients’ accounts
  • Posting payments from patients and third parties  
  • Processing incoming payments 
  • Verifying write-offs 
  • Re-submitting payments denials 
  • Inspecting EOB statements 
  • Preparing refunds 

Qualifications and Skills 

  • High school diploma, GED, or equivalent experience 
  • Associate degree in a related field preferred 
  • 2+ years of cash posting experience or experience in a similar role  
  • Proficiency with word processing software 
  • Advanced 10-key data entry skills