Manager of Clinical Operations

The Manager of Clinical Operations is responsible for supporting daily activities of their team members in order to ensure all projects are completed on time, in budget, and in compliance with all standards. The Manager manages a team comprised of various roles, and serves as an important knowledge resource in their department.

Job Duties and Responsibilities

  • Responsible for selecting, training, and developing a team comprised of CTAs, CRAs, or a mixture of roles
  • In charge of staff time management, time off, and salary reviews
  • Promotes quality and performance standards for clinical trial administration and works to ensure they are documented and understood by the entire team
  • Works to ensure that billing rates are maintained and appropriate levels
  • Acts as a liaison with other managers in order to assess staff allocation and identify team members available for potential studies
  • Maintains staff allocation database
  • Perform other duties as required

Education and Qualifications

  • A Bachelor’s of Science or Bachelors of Arts degree in biomedical or a related field is required, or a nursing qualification
  • Management experience with multi-center studies, including international studies
  • Strong understanding of the principles of project management
  • The ability to maintain employee confidentiality during interactions with staff
  • Solid computer skills with a working knowledge of Windows and Microsoft Office
  • Good oral and written communication skills, be able to communicate effectively in English
  • Experience in utilizing a clinical trial management system

Contract Negotiator

A Contract Negotiator in the health care field is responsible for the recruitment of physician and hospital service providers to sign agreements which are in accordance with all corporate and state guidelines.

Job Duties and Responsibilities

  • Negotiates and executes contracts from physicians, hospitals, or other providers in accordance with all company standards to maintain and enhance provider networks while meeting or exceeding quality and financial goals
  • Oversees all aspects of hospital and physician contracting as well as network contracting as assigned
  • Participates in the recruitment of physicians who satisfy specific goals and objectives
  • Gains support for network contracting activities by partnering across the organization to ensure implementation is completed in a timely manner
  • Establishes contracts with hospitals, practitioners, clinics, and other facilities to accept patients with an agreed service price

Education and Qualifications

  • A Bachelor’s degree in a healthcare related field is preferred
  • Previous experience in a hospital or health care field preferred
  • Excellent negotiating skills are a must
  • Ability to make decisions quickly
  • Strong knowledge of the managed care industry and its practices

Contract Implementation Specialist

The Contract Implementation Specialist is responsible for the creation, implementation, and maintenance of professional care contracts, and the professional provider fee schedules within the contracts with professional providers. A Contract Implementation Specialist is also responsible for the interpretation, translation, and completion of all processes related to creating and maintaining negotiated fees or rates. In charge of updating any applicable contract files, and provide timely responses in regards to any issues raised by clients.

Position Responsibilities

  • Creation and maintenance of contract files
  • Interpretation of internal and external contract documentation such as executed contracts
  • Coordinate with internal departments to execute components of contracts like medical policies
  • Implement updates and additions to the system
  • Aid in the resolution of contractual discrepancies received via avenues like audit reports or reconciliation files
  • Track completed work and request documents in all departmental areas
  • Perform other duties as assigned

Qualifications and Education

  • Strong understanding of managed care, delivery systems, and reimbursement
  • Computer literacy with either a proficiency, or willingness to learn the Microsoft Office suite of apps
  • Strong reading comprehension with attention to detail
  • Excellent verbal and written communication skills
  • Generally, a Bachelor’s degree in a Health Care related field is required

A minimum of a few years of related experience in a healthcare environment

Community Outreach Coordinator

The Community Outreach Coordinator is primarily responsible for providing the most up-to-date education and information on various services and programs to healthcare professionals like physicians, caregivers, and the general community. Strengthening relationships to ensure referrals, visibility, and program awareness is also an important responsibility of the Community Outreach Coordinator.

Job Duties and Responsibilities

  • Manages and coordinates outreach events, health screenings, and other requests for organizations, businesses, and municipalities in order to attract patients
  • Markets and promotes services and programs on a scheduled basis
  • Strengthens existing relationships and cultivates new ones through working with existing physicians and new referring physicians alike
  • Strategically reaches out to facilities for home care coordinator placement, referrals, and other marketing opportunities
  • Coordinate professional presentations to community groups on educational topics
  • Maintain the established business plan in regards to the development of relationships and contacts, resulting in increased fundraising, marketing, referrals, and overall community involvement

Education and Qualifications

  • A Bachelor’s degree in Nursing or a related healthcare field is generally required, though experience may make up for some school
  • Depending on the position, anywhere from 1-5 years clinical experience, and some experience assisting in fundraising may be required
  • Excellent oral and written communication
  • Ability to build and maintain positive relationships
  • Competency with equipment and medical information pertaining to health screenings

Manager of Case Management

As the Manager of Case Management, you would assist the Director of Case Management in leading and managing facility-wide utilization management, outside medical service, and coordination of care and discharge planning. A Manager of Case Management would perform duties to conduct and manage the day to day operations of the case management functions communicating with staff to facilitate daily departmental functions.

Education and Experience

  • A current RN certification may be required depending on the specific position
  • Generally, a bachelor’s degree in nursing, health care management, or other related field is required
  • At least a few years of case management experience is required for most positions
  • Familiarity with all Medicaid managed care practices and policies
  • Some prior experience in management of case management may be required depending on the position

Job Duties

  • Appeal denied cases as well as assist physicians with appeals
  • Assists physicians and other hospital personnel in understanding case management issues
  • Works to provide in-house programs as needed for both staff and physicians
  • Directs and coordinates data gathering and record keeping
  • Assists the Director with creating, establishing, and implementing policies, practices, and procedures that are in accordance with all regulatory agencies
  • Takes care of other tasks as assigned by the Director of Case Management

Licensed Vocational Nurse

A Licensed Vocational Nurse (LVN), you will be looked to in order to promote the highest standards of care for your assigned patients, under the guidance of a Registered Nurse. The LVN performs a variety of patient care duties, and assists with patient and family education, while working cooperatively with all health care providers. The LVN utilizes observation techniques and assists medical staff to ensure the best care within established company policies and procedures.

Education and Experience Requirements

  • Must have graduated from an accredited school of Vocational Nursing as a Licensed Vocational Nurse through the Boards of Vocational Nursing and Psychiatric Technicians
  • Generally, at least a couple years of experience in a hospital setting is required for most positions
  • Basic Life Support (BLS) certification through the American Heart Association, as well as Management of Assaultive Behavior (MAB), or equivalent is required
  • Maintain CPR and/or First Aid Certification

Job Duties

  • Provide back-up resident care and clinical services to Care Services Manager as needed
  • Reviews assignments with Care Services Manager and Executive Director
  • Maintains familiarity with patient records and documents within those records as needed, as well as keeps tabs on staff communication records
  • Determines emergency medical measures to be taken in regards to patient care according to state regulations
  • Provides services as indicated on patient treatment and service plans

Coding Analyst

The Coding Analyst is responsible for the oversight of all aspects of the organization’s coding dashboard, reporting system, and the data that is required to support these tools. The Coding Analyst also develops projects, utilizing planning, monitoring, and controlling processes. They are also responsible for the completion of a range of tasks which include, coordinating resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring the progress of projects.

Education and Experience

  • A Bachelor’s of Science of a Master’s degree is preferred for some positions, but may not be required
  • The minimum of an Associate’s degree or equivalent experience is required
  • A minimum of a few years’ coding experience is generally required
  • Some utilization review or management experience is preferred
  • Must have excellent written and oral communication skills
  • Must be detail-oriented and organized, with solid problem solving skills

Job Duties

  • Thorough understanding and ability to work with large amounts of data
  • Designs and develops complex analyses of coding data in order to provide solutions
  • Operationalize solutions by establishing an audit and reporting system on performance
  • Closely understand the requirements of projects and ensure that all work proceeds on-schedule
  • Efficiently manage and resolve problems, if things do go off plan. Bring them back on plan, or create a new plan that fulfills the needs of the stakeholders
  • Makes day to day decisions on analytic needs in order to support the team
  • Consistently monitor and report on the progress of projects to their respective stakeholders

Clinical Supervisor

A Clinical Supervisor is primarily responsible for overseeing behavioral therapists, and managing caseloads of clients receiving Applied Behavior Analysis (ABA) services. They are also responsible for the management of their caseload including conducting initial assessments, writing reports, developing plans for behavior intervention, and monitoring on-going processes.

Education and Experience

  • Generally, a Master’s Degree in Psychology or a related field of study from an accredited institution is the minimum education required, in addition to CPI, CPR, and First Aid certifications
  • A minimum of a few years of experience in the design and implementation of behavioral intervention services is required
  • At least 3 years working with individuals diagnosed with developmental disabilities is required for most positions
  • A few years of supervisory experience is generally required

Job Duties

  • Works to assist the program manager or clinical director with functional assessments
  • Develops intervention strategies focused on positive practices in order to decrease interfering behavior and increase functional skills
  • Provides parental consultations as needed
  • Works to facilitate clinical meetings to go over progress on a monthly basis
  • Oversees behavior therapists and provides them with periodic evaluations
  • Assists with interviews, observations, and preparations of initial behavior assessments

Clinical Compliance Coordinator

A Clinical Compliance Coordinator is a Registered Nurse who assists the Director of Clinical Services in the supervision of home health services to patients in their residences, in accordance with physician orders, and strives to provide only the highest quality care. The Clinical Compliance Coordinator is to be available at all times during operating hours, and participates in all activities that are relevant to helping develop a plan of care for all patients.

Job Responsibilities

  • Strict adherence to established policies and procedures
  • Helps to develop standards which ensure the safest and most effective service to the patient
  • Supervise, guide, and develop nursing skills and performances
  • Responsible for the training and orientation of new patient care staff
  • Helps to plan and consult on the needs of the staff
  • Serve as a role model and resource for all staff and colleagues by setting an example of high standards in fields like dress, conduct, and job performance.
  • Responsible for reporting accidents, incidents, or unusual occurrences to the Director of Clinical Services


  • A diploma in Nursing or other similarly qualified clinical education is a minimum
  • Bachelor’s degree preferred
  • Minimum of a couple years of home health experience generally preferred
  • Strong knowledge of government and private insurers, including Medicare and Medicaid
  • Experience in supervising and managing staff
  • Strong organizational skills, as well as the ability to multi-task
  • Solid computer and internet skills

Licensed Practical Nurse

Licensed Practical Nurses (LPN) work many different roles in the healthcare field, some of which are providing routine care, observing patients’ health, assisting doctors and registered nurses (RN), and acting as an intermediary between patients and their families. LPN’s can also work privately for families or work with businesses to provide basic care and health consultations to employees. As a LPN, opportunities also exist to work in government facilities, both state and federal, working as a consultant regarding health-related issues and programs.

Job Duties

  • Assists in the development of individualized care plans for patients
  • Works with patients to achieve their rehabilitation goals, in line with their care plan
  • Takes note of the general physical and mental condition of patients, as well as signs and symptoms
  • Distributes assignments to CNA’s
  • Admits and discharges patients
  • Assists with diagnostic procedures as needed
  • Perform basic therapeutic procedures and treatments
  • Supervises team members to ensure that all duties are provided efficiently and with care

Education and Qualifications

  • Completion of a Practical Nursing program required
  • At the very least, a High School diploma or equivalent, and a few months of experience are required
  • Be able to supervise a limited number of employees
  • Strong written and oral communication skills
  • A strong knowledge of basic math such as: addition, subtraction, multiplication, and division of various units of measure