Things to Know About Being a Medical Office Assistant

The dynamic role of a medical office assistant requires equal parts customer service and clinical administration. However, even those with a keen eye for detail and a charming disposition still have a lot to learn if they want to secure a career in this rewarding role.

Where can I work as a medical office assistant?

Medical office assistants are vital to every healthcare facility, but their role varies from center to center. In larger facilities, like hospitals, medical office assistants usually work in more specialized positions. Focusing on one particular task, like billing or insurance utilization, allows them to effectively manage the higher patient workload and maintain effective customer service.

In centers with more specialized modes of care, medical office assistants must be more adept to multitask and sometimes take on roles outside of their normal scope. Because smaller facilities, like clinics, have less traffic, fewer patients, and lower workloads, medical office assistants often fill their days with a wide variety of tasks.

What are the job duties of a medical office assistant?

The responsibilities of a medical office assistant are rarely black and white. Overlapping duties include:

  • Answering, returning, and transferring phone calls
  • Greeting incoming patients
  • Scheduling patient appointments
  • Organizing, processing, and uploading patient documents
  • Handling and processing patient payments and insurance forms
  • Maintaining a clean and professional reception area
  • Overseeing facility emails and digital communication

Regardless of what kind of facility a medical office assistant works in, they must have respectable phone etiquette and strong customer service skills. They must also be extremely organized and experienced with managing their own schedule.

How do I become a medical office assistant?  

Beyond a high school diploma, GED, or equivalent experience, most employers prefer candidates to have a medical administrative assistant certificate along with one to two years of experience in a similar role. However, even candidates with no prior professional experience can succeed in a medical office assistant position with the help of a healthcare recruiter.

If you’re convinced that the role of medical office assistant is right for you, join the professional network at HealthCare Support. Our team of healthcare recruiters can guide you to the right facility for your schedule, location, and lifestyle. And, we can equip you with the tools to ace any interview and even negotiate a stronger compensation package for the start of your new career. To join our talent network and get ahead of the competition, call us today at 888-219-6285.

The Ins and Outs of Being a Medical Office Assistant

The dynamic role of a medical office assistant requires equal parts customer service and clinical administration. However, even those with a keen eye for detail and a charming disposition still have a lot to learn if they want to secure a career in this rewarding role.

Where can I work as a medical office assistant?

Medical office assistants are vital to every healthcare facility, but their role varies from center to center. In larger facilities, like hospitals, medical office assistants usually work in more specialized positions. Focusing on one particular task, like billing or insurance utilization, allows them to effectively manage the higher patient workload and maintain effective customer service.

In centers with more specialized modes of care, medical office assistants must be more adept to multitask and sometimes take on roles outside of their normal scope. Because smaller facilities, like clinics, have less traffic, fewer patients, and lower workloads, medical office assistants often fill their days with a wide variety of tasks.

What are the job duties of a medical office assistant?

The responsibilities of a medical office assistant are rarely black and white. Overlapping duties include:

  • Answering, returning, and transferring phone calls
  • Greeting incoming patients
  • Scheduling patient appointments
  • Organizing, processing, and uploading patient documents
  • Handling and processing patient payments and insurance forms
  • Maintaining a clean and professional reception area
  • Overseeing facility emails and digital communication

Regardless of what kind of facility a medical office assistant works in, they must have respectable phone etiquette and strong customer service skills. They must also be extremely organized and experienced with managing their own schedule.

How do I become a medical office assistant?  

Beyond a high school diploma, GED, or equivalent experience, most employers prefer candidates to have a medical administrative assistant certificate along with one to two years of experience in a similar role. However, even candidates with no prior professional experience can succeed in a medical office assistant position with the help of a healthcare recruiter.

If you’re convinced that the role of medical office assistant is right for you, join the professional network at HealthCare Support. Our team of healthcare recruiters can guide you to the right facility for your schedule, location, and lifestyle. And, we can equip you with the tools to ace any interview and even negotiate a stronger compensation package for the start of your new career. To join our talent network and get ahead of the competition, call us today at 888-219-6285.

How to Network in Pharmacy

Networking isn’t exclusive to potential job candidates; it’s something professionals must continuously practice in their career. Whether you’re new to the world of networking or want to fine-tune your communication skills, here’s our guide to cultivating the right connections.

Places to Network as a Pharmacist

Even if you know how to network, you might not know exactly where to start. Here are some of the best places to go to when you want to grow your list of professional contacts.

  • Charitable organizations – You don’t have to be a student to rack up some community service hours. Volunteering in your field is a great way to offer your skills to a respectable organization and add some like-minded individuals to your network.
  • School functions – If you’re still in pharmacy school, take advantage of all the student resources on campus. Attend job fairs, interview your professors, and join clubs that can help you network with pharmacists or pharmacy technicians.
  • Pharmacist conferences – Conferences are a key networking tool, because you can select ones specific to your industry. And, you can attend panels, workshops, or individual sessions to expand your knowledge and your network.

Networking Tips for Pharmacists

Networking comes easier to some than others, but it’s still a skill that anyone can master with practice. Here are some tips to help take the edge off of any professional interactions you might have in your networking journey.

  • Learn to actively listen. Making eye contact, nodding your head, and even repeating phrases back to another person lets them know that you are fully engaged in the conversation.
  • Practice your elevator pitch. Whether you’re trying to stand out to an employer or just want to effectively introduce yourself to another medical professional, you need a strong elevator pitch with personal and professional information.
  • Dress professionally. If you want to effectively extend your network of professionals, dress like a professional. Wear neutral colors, groom your hair, and put some extra overall effort into your appearance.
  • Ask questions. To use networking to your advantage, ask employers what they look for in pharmacist applicants. Likewise, when networking with other pharmacists, ask them any questions you have about their career that can help yours.
  • Keep in contact. Email and LinkedIn are professional ways to stay in touch with your connections. After an event, draft an email or send a message reminding them where you met and some key points you talked about.

Start Building Your Pharmacy Network

If you want more networking advice to enhance your professional network, partner with the healthcare networking professionals at HealthCare Support. We’ll work to optimize your resume, improve your elevator pitch, and elevate your professional communication. For more information on our talent network services, call 888-219-6285.

A Day in the Life of a Registered Nurse

The amount of variation between each shift as a registered nurse is incredible. New patients, new treatments, and new technologies dominate the ever-changing schedule of an RN; however, many of these nurses actually follow a similar pattern of tasks across the board. For anyone interested in taking on the role of registered nurse, here’s a peek into what your day might look like.

Communicate with Other Staff

When a nurse first clocks in to his or her shift, the previous nursing shift often gives a briefing on any important patient activities or incidents that might affect their treatment going forward. Then, the nurse will typically review the patient schedules for their shift, evaluate treatment plans for the day, and schedule any doctor’s visits or time slots for equipment usage. To wrap up the start of their shift, the nurse may check their work emails to see if there’s anything in their inbox that needs priority.

Make Patient Rounds

Once a nurse has settled into their shift, they’ll typically head out to make the first patient rounds of the day. This includes communicating with patients, actively listening to their needs, taking vitals, and recording everything in the patient chart. Patient rounds are also an important window for med passes, or the scheduled time to deliver medications to each patient. Depending on whether a nurse is working a morning or night shift, they may need to assist patients with their morning meal.

Take a Lunch Break

Lunch breaks aren’t a guarantee for registered nurses. They can certainly dedicate time to stepping away to reenergize with a meal, but medical emergencies always take priority. So, if any unexpected changes happen over a nurse’s lunch, they’ll have to address the situation and make time for meals at another point in the shift. Many nurses bring quick and simple snacks, like granola or protein bars, so they can take bites on the go.

Finish the Day

Wrapping up a nursing shift is similar to starting one. At the end of their workday, nurses often conduct their final patient rounds to check on any last-minute needs, conduct final med passes, and assist patients with their final meals if the shift ends around dinnertime. Typically, they’ll then brief the incoming nurses that will take over for the next shift and check over patient charts to make sure that every document is in order. The next shift can then fully relieve the nurse to head home and catch up on some well-earned rest.

Becoming a Registered Nurse

The role of a registered nurse is one of the most fulfilling ones on the job market. If you’re interested in taking on this challenging and rewarding career, partner with a healthcare recruiter that can pair you with the right facility. At HealthCare Support, we strive to place RN’s in the setting they’ll thrive in most, which is why we dedicate our days to understanding our talent force members and our partnering healthcare providers. If you would like more information or are interested in joining our growing talent force, call 888-219-6285.

Mindfulness at Work

You may read this title and immediately think of monks or yoga poses, however mindfulness at work doesn’t need to involve either to decrease your stress level!  The main principal of mindfulness is being consciously present, that is being aware of what is going on around you and within you. Tips on exploring mindfulness are abundant and said to increase productivity, decrease stress and help take back control of your emotions. We’ve listed the basics, and our favorites below.

Press Pause

Give yourself time to live in the moment. Pause before heading into the office each morning and regularly throughout the day even if it’s for 4 slow deep breaths. This, along with different types of mindful exercises help rebalance the nervous system and encourage rational decisions over rash reactions.

Aim for Conscious Awareness

Practice being present in what you are doing, while you are doing it. It’s not uncommon to get distracted at work, but when your mind begins to wander, acknowledge it and bring your thoughts back to the project at hand.

Active Listening

Hearing, but not really listening… We’ve all been there! Also coined inactive listening, tends to happen when we are not in the moment, distracted by thoughts outside of the conversation or stressors unrelated to the topic. We often don’t realize this is happening until it’s too late. You’ve been asked a question or it’s your turn to talk and you’re clueless. To dodge these types of awkward scenarios, stay engaged by asking questions, providing feedback or even jotting down notes, if appropriate.

These small changes in mindfulness and therefore attitude can literally add years to your life and improve your productivity and achievements in the workplace.

5 Phrases You May Be Using Incorrectly

It’s no secret that proper grammar should be used in the workplace. Good grammar not only makes you appear more professional, but it also ensures your ideas and messages are conveyed with clarity. Poor grammar can do just the opposite and lead others to make assumptions on your intelligence. A common way business professionals are dropping the grammar ball is with using incorrect idioms and phrases. Here are 5 that even prominent celebs are screwing up.

For all intensive purposes vs. For all intents and purposes

Originating from English law in the early 1500s the correct phrase, “for all intents and purposes” was used to say “officially” or “effectively.”

Shoe-in vs. Shoo-in

Most don’t have a clue they are using this wrong and imagine a shoe crossing the threshold of a door, opening a new opportunity. While the meaning is somewhat accurate the correct phrase is “shoo-in.” Just as you would shoo a bug out of your car window, to shoo means to move something with urgency.

I could care less vs. I couldn’t care less

If you really think this one through you can catch the double negative which has most people saying it wrong. The correct phrase, “I couldn’t care less” says there is no less caring you could possibly do, that is how little you care. Those who say “I could care less” are simply saying its of some importance to them and it is possible for them to care less about it.

Nip in the butt vs. Nip in the bud

A common phrase heard within management when a problem has occurred is, “nip in the bud,” however some have started using “nip in the butt.” While the latter is rather funny, the first is correct. “Nip in the bud” refers to a flower’s bud and cutting the issues straight at the source.

Down the pipe vs. Down the pike

Around here, we ask our clients if there’s any work coming “down the pike” as in turnpike and meaning in the future. This phrase is commonly mistaken for “down the pipe” which is understood given another commonly used phrase, “in the pipeline.”

Incorporating phrases or idioms into your day to day speech may make you feel more polished in the workplace, but you’ll want to make sure you are using them correctly so you’re not the butt of the joke.

Putting Together a Perfect Healthcare Resume

You’ve been sending your resume to tens of hundreds of job openings but haven’t heard back. You know you have enough professional experience, but aren’t sure why healthcare employers won’t reach out for an interview.

Your situation isn’t rare, but it is avoidable. Unfortunately, employers reject even the most qualified candidates because of simple resume mistakes, so here are some concrete tips that will guide you from first draft to final interview.

Writing Your Resume

Attention to detail is important in healthcare, and if you have any grammatical, spelling, or formatting errors on your resume, it reflects poorly on your potential performance. Here’s a to-do list that will strengthen your resume for every application.

  • Select an easy-to-read font like Garamond, Arial, Helvetica, or Calibri
  • Make sure all previous job descriptions are listed in past tense and current positions are in the present tense
  • Include your contact information (full name, phone number, email address, and current city)
  • List accomplishments that showcase your skills and what the employer has to benefit from.
  • Include additional details that can help the hiring manager understand you experience, skills and capacities, and the educational and work experiences that have led to you to where you are today.
  • Don’t forget to detail all active certifications and awards.

Additionally, your resume should always take up an entire page, but a recruiters and hiring manager’s time is valuable and 3+ page resumes are far too big.

Proofreading Your Resume

Checking for errors might seem like the simplest part of putting together a resume, but this step can trip up a lot of candidates. Some proofreading tips for your healthcare resume include:

  • Printing your resume to get a better view
  • Marking up your errors with a red pen
  • Proofreading your resume hours or days after you’ve finished writing it
  • Reading the details of your resume aloud
  • Asking friends, family, or others to read your resume

You can never spend enough time proofreading your resume. In fact, every time you make any changes, updates, or revisions for a different application, you should start the proofreading process over again.

Preparing for the Interview

When preparing for an interview, print multiple copies of your resume. There may be more than one person interviewing you, and it’s always good to have extra copies in case of an emergency. Similarly, find a professional folder to store your resumes or any other important interview documents in. This type of detail adds another layer of professionalism to your non-verbal presentation.

Work with a Healthcare Recruiter

If you want to get your resume in tip-top shape for each position you apply to, have it professionally critiqued by a healthcare recruiter. At HealthCare Support, we can help you prepare your resume and provide mock-interviews to refine the details. For more information or to learn more about how to perfect your resume, contact us today at 888-219-6285.

Finding Your Career with a Healthcare Recruiter

If you’re a job-seeking medical professional, you know the struggles of sending out applications. Because, no matter how familiar you are with finding the right opportunities, tailoring your resume, and waiting to hear back, you might still struggle to get your foot in the door.

Fortunately, there are professionals who dedicate their careers to helping others find theirs. Healthcare recruiters can provide you with professional tools and services to guide you to the right job opportunities. Here’s a closer look at how they can help you take the next steps in your career.

Save Time and Money

Stop spending hours searching through job openings and let a professional recruiter find the best ones for you. A healthcare recruiter matches you with the positions that fit technically and personally, which allows you to focus on perfecting interview skills and researching employers. You’ll also receive instant alerts when employers post relevant job listings.

And, the outstanding services and resources provided by recruitment agencies typically come at no cost to the applicants. So, there are no membership fees, additional expenses for specific resources, or extra costs to help you find the right job.

Find Your Best Advocate

Healthcare recruiters don’t only work with job-seeking candidates; they also work with actual employers. Recruiters partner with employers to match them with candidates that fit into their culture and meet their specific professional requirements.

If your resume fits a job posting provided by one of your recruiter’s partners, they’ll be your biggest champion in recommending you for the position and fully preparing you for an interview.

Develop a Mentorship

Before every interview, a professional recruiter coaches you on how to handle the conversation. The recruiter asks practical questions that could appear in your interview, and you’ll receive guidance on how to best answer each one.

Once you start working in the right position, you can still count on your recruitment agency for support throughout the hiring and employment process. Whether you need help preparing for your first day on the job or want some feedback down the line, the right agency is always on call.

Join Our Talent Network

Recruiting agencies want you to succeed as a candidate, because it’s what grows their business. Placing the wrong candidate in the wrong position reflects poorly on recruiters, so they strive to put you in the perfect position that matches your skills, qualifications, and goals.

At HealthCare Support, we strive to help our candidates make the biggest and best steps in their careers. And our recruiting professionals are available with additional advice and encouragement long after you’ve settled into the right position. To join our talent network or speak with one of our healthcare recruiters, call us today at 888-219-6285.

31 Ways to Be Ambitious This August

August 1st – “Do something nice for someone.” Not only will it make them feel good, but it will make feel good too!

August 2nd – “Make someone laugh – it’s Friday!” A big stress reliever is laughing and a study shows that people will like you more if you make them laugh.

August 3rd – “Go sit in the sun and absorb some Vitamin D.” Vitamin D promotes bone growth, reduces depression, promotes weight loss, and fights diseases! Why wouldn’t you want to be lounging around in the sun with all those health benefits? But, don’t forget to wear sunscreen!

August 4th – ” Look at yourself in the mirror. Give yourself one compliment.” You can either be your own biggest fan or your own biggest enemy. By complimenting yourself, builds confidence and positivity within yourself.

August 5th – “It’s the first Monday of the month! Dress for success.” Dressing professionally demands respect and it also builds your self-confidence. It’s also fun to know you look great!

August 6th – “Excercise for 30 minutes.” This can be going for a walk during your lunch, going to yoga, and everything in between! Get up and be active – there are so many health benefits to working out.

August 7th – “Call someone close to you – someone you love. Express your gratitude towards them, tell them you love them or thank them for being there for you.”

August 8th – “Write a nice note on someone’s desk.” This brightens up people’s day and freshens up the office environment.

August 9th – “Bring in some treats for the company.” Get your ‘Martha Stewart’ on and bake some cookies, brownies, or cupcakes! Or bring in some yummy carbs and goodies for everyone to chow down on.

August 10th – “Clean up your friends’ list on social media” Still friends with those annoying, popular girls from high school? Just unfollow them – you’ll feel less anxiety logging on without seeing all their posts about “joining their pyramid scheme”.

August 11th – “Wash your car.” There’s nothing better than a squeaky clean ride! Just cross one more thing off of your list.

August 12th – “Meditate ten minutes before coming into work” Get your mind focused and relax before the worries of work sink in.

August 13th – “Schedule a lunch date.”

August 14th – “Organize your desk – sanitize too!” You should be organizing and ridding your desk of germs, at least, once a month. Not only does this help you avoid illnesses, but it also reduces stress by not having to deal with a messy desk. Messy desks make for messy minds!

August 15th – “Go into the office early or stay late.” Think of all the work you can get done by spending a little more time in the office.

August 16th – “Organize your folders on your desktop.” Get rid of folders or documents you don’t need anymore to clear space up on your computer.

August 17th – “Buy yourself something nice – you deserve it!” Everyone deserves a little splurging every now and then.

August 18th – “Make a to-do list for the week.” Reach out to this partner on Monday, clean your bathroom on Tuesday, finish that project by Wednesday… Write down everything you want to get done within the week – personal and professional.

August 19th – “Ask three coworkers about their weekend.” And actually listen.

August 20th – “Learn something new.” Knowledge is power!

August 21st – “Read a career article.”

August 22nd – “Make your bed, you lazy bones!”  Navy Seal William H. McCraven, commander of the forces that led the raid to kill Osama bin Laden, told the 2014 University of Texas graduates, “If you want to change the world, start off by making your bed. If you make your bed every morning, you will have accomplished the first task of the day. It will give you a small sense of pride, and it will encourage you to do another task, and another, and another. And by the end of the day that one task completed will have turned into many tasks completed.”

August 23rd – “Introduce yourself to someone new.” The more friends the merrier!

August 24th – “Clean your home.”

August 25th – “Meal prep your lunches for the week.” Start your week off right with healthy lunches!

August 26th – “Turn off your cell phone today.” Don’t let the hundreds of notifications distract you from your work.

August 27th – “Get a full nights rest.” A whole eight hours of sleep? Unheard of! Well, not tonight…

August 28th – “Compliment five coworkers.” Compliments are nice to receive but even better to give. Tell someone how much you love their hair or their outfit! You could turn around someone’s awful day to somewhat bearable.

August 29th – “Help a coworker with one of their projects or responsibilities.” Help out some of your coworkers that are stressing over certain projects, they’ll appreciate it.

August 30th – “High-five 10 coworkers.” August is over, time to celebrate the coming of a brand new month.

August 31st –End the month doing three of your favorite things you did this past month from the list above.” You’re ending the month & starting the new month as productive as ever!

Are You Engaged at Work?

This info graphic explains some great ways you can ensure you are remaining engaged at work. With 2/3 of the American working population disengaged we couldn’t help but share some tips!

statistics: CBS News