Hurricanes: How the Healthcare Industry is helping

History has been made in the US after having two Atlantic category 4 storms make landfall in the same year according to The Weather Channel. As Texas was still addressing the destruction left behind from Hurricane Harvey in late August, Floridians began scrambling in the beginning of September to prepare for Hurricane Irma’s arrival. Just 16 days after Hurricane Harvey roared into Rockport Texas, Hurricane Irma made landfall in the Keys on the morning of September 10, 2017, continuing to destroy Florida into Monday morning, and then making its way to Georgia, South Carolina, and Alabama.

In Texas, at the George R. Brown Convention Center in Houston, the State Department of Health requested medical care be on-site with a 250-bed Federal Medical Station organized by the U.S. Department of Health and Human Services (HHS). Using its emPOWER tool, HHS was able to provide information to local public health officials regarding the needs of people who rely upon electricity dependent medical equipment ranging from electric wheelchairs to dialysis machines. HHS was also committed to supporting state and local agencies in meeting healthcare needs preceding the storm by evacuating hospital patients to facilities away from impacted areas.

According to CNBC, healthcare companies are also assisting with Hurricane Harvey relief efforts by donating money to various organizations to help those who were affected by the storm. Nashville-based HCA Healthcare, one of the nation’s leading providers of healthcare services, announced their $1 million donation to the American Red Cross and will match employee’s donations to the company’s employee assistance nonprofit organization, the HCA Hope Fund, up to $1 million. Aetna Inc., a diversified healthcare benefits company said they would contribute $100,000 to the American Red Cross, $100,000 to the Community Foundation of Greater Houston, and $50,000 to Team Rubicon. reported that hospitals in the Florida mainland would not be evacuated and hospital staff would remain at the facility, working alpha and bravo shifts during the storm. The alpha team works throughout the storm until the bravo team relieves them once the storm passes. Often, healthcare staff are forced to stay at the facilities they are working because the relief shift cannot make it due to dangerous conditions outside. It isn’t uncommon for staff to sleep on floors and lobby couches and eat while standing up, but they make do with what they have because their first priority is always their patients.

McKesson Corporation, a well-known distributor of medications and medical surgical supplies, made sure they were prepared before, during, and after Hurricane Irma to meet customer and first responder needs. Because of their relationship with pharmacies, clinics, hospitals, nursing homes, and doctors, McKesson is exceptionally qualified to quickly meet the needs of healthcare organizations and first-responders during natural disasters.

HealthCare Support (HSS) is also doing their part by fundraising for AmeriCares, a non-profit disaster relief and global health organization that provides immediate response to emergency medical needs for people in the United States and around the world.  In two weeks HSS employees pulled together $1,515 for the charity.  The money will be used to provide medical care and medicine to those who were affected most by Hurricane Irma and Maria in Puerto Rico, Haiti, the Virgin Islands, Dominica, Barbuda, and many others. For every $10 donation Americares is able to provide $200 in aid.

From medical staff taking care of patients in hospitals to companies taking supportive actions such as waiving preauthorization for new and existing medical pharmacy treatments and allowing early prescription refills, healthcare staff are making sure to do what they can to help prepare for hurricanes and assist those that have been affected by the storms.

Tips for Partnering with HSS to Hire the Right Healthcare Candidate for the Job

Hiring employees can be a challenging process. It’s important to make sure the potential employee will suit your organization’s culture and team, as well as offer the skills and qualifications needed to excel in the position. Here are some tips to making sure you hire the right healthcare candidate for your business.

Accurate job descriptions matter. Providing an effective job description for the position is the first step in helping you hire the right healthcare candidate for your company. Properly identify behaviors, skills, and qualities the role requires, ensuring these assets will add value to the position. Develop a clear hiring standard based on those specific factors and remember to keep job descriptions updated if the position changes or develops.

Work as a team. Set up a meeting with the key employees who will be involved in the hiring process. Individuals with in-depth knowledge of the job and what the role requires are often better at evaluating how candidates will prosper in the position. Make sure to involve them in your recruiting strategy. Once you plan your strategy, execution begins.

Master your phone-screening skills. After reviewing a candidate’s resume, conduct a phone screen to help eliminate candidates that may not be right for the position. You can also allow your consultant at HSS to conduct a phone screen. If the candidate sounds perfect don’t hesitate to offer the job. Great candidates go quickly.

For phone screens ask open-ended questions to gather as much information as possible, making sure to include behavioral interview questions such as “Tell me about a time where you had a conflict with another employee.” Phone screens save time by allowing employers to determine if certain criteria are in agreement with the organization such as:

  • Experience
  • Scheduling
  • Qualifications
  • Workplace preferences
  • Salary requirements

Follow a standard recruitment process for Interviews. To draw fair comparisons from applicants, ask the same interview questions to help establish a consistent and successful hiring path. Have a checklist to help you systematize your employee hiring process by allowing you to keep track of your recruiting efforts.

Extend your job offer. If all the information collected during the interview process makes sense for your business, you can extend your job offer to the candidate. Remember that the key to any successful employment offer is to view it as a process that begins from the moment you interact with a potential candidate and ends when all screenings are completed and they begin the assignment.

Once your new hire gets started, remember to do your best familiarizing them with your business. Helping the new employee will ensure their success within your organization. At HealthCare Support (HSS), we know how challenging the recruiting and hiring process can be within your healthcare organization. As a result, we consider ourselves the matchmakers of the staffing world. Our hiring process focuses on putting candidates in the right job. Contact us at 888-219-6285 to let HSS help you meet your recruitment goals.

How to Keep Your Employees Motivated

When you have the perfect team of professionals on your side, you as an employer will want to do everything you can to keep them happy and motivated to work for you. But what tactics are best to help keep your employees working hard without them taking advantage of your kindness?

Be Supportive. The best way to help employees strive for the best is to promote it. Support any new ideas they may have and be open to suggestions that may help your operation run more smoothly. Listen to what they have to say, and always keep things interesting around the office, so it doesn’t become monotonous. Encouraging friendly competition, rewarding accomplishments, and acknowledging personal achievements will ensure that your employees will be working towards the best version of their work-selves they can be.

Be A Boss They Want to Work For. If you can prove to your employees that you are a leader worth following, their work performance will skyrocket. This can be achieved by setting your expectations upfront and being clear with each employee. Set an example to your underlings to show them how they should act. Let them know that the job you have is attainable for them with a lot of hard work and motivation.

Foster Creativity. To do this, you may need to create a lax work environment. If you can, allow your employees’ pets to come to work with them. Or try something new in the office like starting lunch-time traditions or playing games during break. Building a work environment that fosters creativity will help your employees bring new ideas to the table, giving you the chance to give them proper recognition which will further motivate them.

Hire Motivated Employees

The best way to ensure you’ll have motivated employees is to hire them. This is particularly important (and often difficult) in the healthcare field. To guarantee you hire employees who are not only motivated but fit the specifics of the position you are trying to fill, partner with the experts at HealthCare Support. To learn more about the services we can offer you, please visit our website at

Why the Future of Healthcare Employment is Bright

With jobs constantly rising and falling in the US, many professionals worry about the necessity of their employment in the future. Taking into account all of the advancements in technology and the needs of society, many jobs will prove to be unessential within the next ten years. However, the field of healthcare will constantly be looking for people to employ well into the future. Here’s why.

Better Technology

As our society advances with new inventions, the lives of those in the coming generations will have a higher quality of the ones before them. This means the average life expectancy will go up all over the world. Since aging still happens, however, this means the population of older people will continue to grow, and they will continue to need assistance. Healthcare employers can expect an influx of geriatric nurses as life expectancy continues to lengthen.

In addition, the actual hardware advancements in the healthcare industry continue to grow more complex and precise. As these technologies advance, there will come a need for younger staff members straight out of medical school who know how to operate this machinery with ease.


With laws like the Affordable Care Act and promises from politicians to help expand the reach of healthcare to all parts of the United States, the population is expected to grow within years to come. A larger population with more access to healthcare means places like hospitals will need to hire more professionally trained employees to help accommodate the influx of people.

Partner with Us

If your business in the healthcare world is in need of passionate, professional employees, partnering with a healthcare staffing agency like HealthCare Support can be more than beneficial to the growth of your company. We’ll do all the heavy lifting to find the perfect fit for any openings your business may have so you can focus on what’s important. For questions about the healthcare employment services we can offer, or to speak with one of our representatives, call us today at  888-219-6285.

The Benefits of Using a Medical Staffing Agency to Hire

When the time comes to hire a new employee, you want to make sure you have access to a wide variety of talented individuals, especially when it comes to jobs in healthcare. Searching for the perfect candidate on your own, limits you to a smaller local area full of candidates with similar talents and strengths. However, when you partner with a medical staffing agency like HealthCare Support, your reach suddenly expands farther than you would think, giving you a wider variety of choices. Here are three benefits that come with working alongside a staffing agency when hiring in the field of healthcare:

  1. Ability to Judge Potential Candidates. When you use all the services a medical staffing agency can offer you, you can see the gritty details of each potential employee’s work history. If you were to attempt the hiring process on your own, the only information you would get upfront is what is on their resume. When working with companies like HealthCare Support, you can see the potential in possible future employees in a way you couldn’t if you were using the traditional processes of interviewing and hiring.
  2. Top Talent. Although you will still be able to choose which candidates you think will best fit the job you are filling, when working with a staffing agency you won’t have to weed out underqualified workers. Since the people looking for a job through a staffing agency have to go through arduous assessments and questionnaires, healthcare organizations looking to hire can rest assured that they are only seeing the candidates with the top talent and greatest potential to succeed.
  3. More Choices. Often, it ‘s tough to try and find an employee to fit the exact type of position you are looking to fill, and doing so may involve multiple online hiring services. But when you work with staffing agencies, the diversity of candidates that will apply to your listing is much wider and will allow you to find an applicant who meets all your needs in one place. If you are looking for someone with particular experience or a part-time or seasonal worker, they can easily be found using the services of a staffing agency.

Partner With a Staffing Agency You Can Trust

As a national niche recruitment firm, we at HealthCare Support can ensure that we’ll offer you only the top talent in the healthcare industry. Our STEP Platform process means we’ll take care of the busy work, leaving you to focus on finding the person who will best fit into your company and the job you are seeking to fill. To learn more about the services we can offer you, call us today at 888-219-6285.

How to Improve Your Healthcare Job Listing

Talent are always looking for jobs, especially in the healthcare industry, so why is it that your job listing isn’t getting any hits? Believe it or not, job seekers look for some very specific things when on a healthcare job search that will either draw or deter them from your listing. When putting together a description of the job, here are some things to keep in mind.

  1. Be accurate. When making a first impression on a potential employee, you want to be clear but concise. After someone is hired, you can make the titles more detailed or creative, but when first attracting talent you don’t want to confuse them with company-specific or vague titles. The more specific you are, the less time you will waste, as you’ll be attracting the right people.
  2. Use keywords. Use specific keywords to help your listing show up first in a healthcare job search. Keywords not only help your job rank higher in a search engine, but they are also the terms a potential employee would be looking for in their new role. Match up your keywords precisely to the job you are filling.
  3. Be specific. Use bullet points to help your requirements stand out, include a salary range and the location of the job. By including the wages and business location in your listing, you can help job seekers determine on their own if they are qualified for the job, saving you more time. If a candidate sees your listing with a salary less than what they are accustomed to being paid, they will know they are overqualified for that job and move on.

What We Do

As a client of HealthCare Support, we do all of this for you. First, we meet with you to discuss the position in detail. Next, we go to our internal database of 1 million plus candidates to find a match and post to several top-notch job boards. When the applications start rolling in we filter through them finding the crème de la crème to schedule an interview with you. If you’d like to learn more about how we can assist in your healthcare job search take a look at Our Process video or give us a call today at 888-219-6285.

What You Need to Know About the Anthem-Cigna Merge

When massive healthcare companies, like Anthem and Cigna, attempt to get together, it means drastic changes are coming to the healthcare industry. The merge is currently up in the air, but there are speculations as to what could happen if the two end up joining. In the meantime, here’s what you need to know.

  • The deal was originally presented back in July of 2015, with both Cigna and Anthem on board, and no expected obstacles to hurdle over.
  • The goal of this merger and other large healthcare merges like this, was to grow the bigger healthcare providers in order to decrease overall cost to consumers.
  • If the merge were to go through, the new Anthem merge would be expected to cover over 53.2 million people.
  • The experts have overall mixed reviews. 46% expect the merge to have an adverse impact on consumer healthcare while 21% see it resulting in cost advantages. Still, about one-third of people do not expect to see any large impact from the merge at all.
  • As of February 14th, 2017, Cigna Corp announced that it would be breaking off its agreement with Anthem Inc., as a federal judge blocked the merge on antitrust grounds.
  • Around the same time, two other insurance giants abandoned their merge as well, Aetna Inc. and Humana Inc.
  • Cigna has now filed a lawsuit against Anthem for a $1.85 billion termination fee and $13 billion in damages.

What’s Happening Now?

Anthem recently filed an appeal to fight the antitrust charges, which was granted a speedy process in February of 2017, although the Department of Justice is still against the merge. The DOJ is saying that Anthem had no real plan of lowering medical costs for its consumers and that it was ‘purely aspirational.’ With no proof of how it would help save on medical expenses in the long run, the DOJ is against the merge.  In fact, the fear is that the merge would eliminate competition amongst healthcare providers, driving up overall costs. Anthem filed for a temporary restraining order to keep Cigna from terminating their deal, which was granted. However, since Cigna has not dropped its lawsuit against Anthem, their compliance with the deal is still unclear. The deadline for the merger is April 30th.

Stay Up-To-Date

The world of healthcare is always changing. Luckily, you can trust Heath Care Support to keep you up to date on the latest news. Our client resources are here to help you better navigate through whatever new laws, current events, or changes that may be happening. If you have questions or would like to speak to one of our experts, call us today at 888-219-6285.

The Uncertain Outlook for Hospitals in 2017

With the swearing in of a new government administration at the beginning of this year, and much talk of big changes within the healthcare industry by our new president, the next year is bound to be a big one for hospitals all over the country.

This new administration, led by President Trump, has promised to repeal and replace the Affordable Care Act with something that has yet to be clearly defined. There is a strong chance that a replacement will not immediately be put in place once the ACA is changed, which has caused uncertainty throughout the entire healthcare industry.

The uncertain future for healthcare in the United States has prompted a negative outlook for the bottom lines of hospitals.

The Fate of Medicare

President Trump’s appointment of Tom Price to lead the Department of Health and Human Services means that large changes in Medicare and Medicaid are likely in the future.

With Republicans holding both chambers of Congress, Democrats have promised to fight tooth-and-nail to defend these programs. Though it is too early to tell for certain what the direction of Medicare will be, the impact on the healthcare industry will be significant.

Potential reforms such as doing away with Stage 3 Meaningful Use, factoring socio-demographics into hospital readmissions, and protecting DSH payments could all have a significant effect on hospital operations.

Keeping an Eye on Financial Indicators

For a little bit of reassurance, we can look to bond rating agencies for their analyses. One of the largest, Moody’s Investors Service, projected a stable outlook for 2017, despite the potential for change.

Other projections include:

  • Patient volume growth is stable at about 1%
  • Overall expenses due to pharmaceutical and employment costs are on the rise, compressing profit margins
  • Bad debt is on the rise in many areas due to a shrinkage in exchange enrollment rates

Though hospital outlook is uncertain now, as this new administration begins to make clear its plans for healthcare in 2017 and beyond, we will have a clearer picture of what to expect.

Motivate Your Team for Shared Success

Managing people can be a thankless job– as a manager, it’s often difficult to find the balance between being well-liked and taking care of business. One important part of being a great manager is keeping employees motivated. But how? There are several things that a manager can do to maintain their employee’s happiness and productivity. Here are three tips to help improve your employee relationships and encourage success.

  1. Be honest. Being transparent and accessible is a great start for maintaining Being open to your employee’s feedback makes them feel valued, as does keeping them informed of the bigger picture. If an employee feels like they’re toiling away or only do busy work, they won’t share your passion. Get them invested in succeeding as a team.
  2. Reward their hard work. If your employees are doing a spectacular job, tell them. Share it with the whole team but also take the time to meet with them one-on-one. Are they gunning for a promotion or more responsibility? Understanding and encouraging their drive is a win-win situation for the employee and the company.
  3. Show personal interest. Being nice is one thing, but learning about your team is a whole new ball game. Take time to get to know your employees and learn about them– what they do out of work and what makes them happy. Showing genuine interest in your employees is respectful, and a respectful manager gets respect in return.

Getting to know your team, being available and rewarding their efforts are all building blocks for a motivated staff. You need them to succeed, and vice-versa, which is why creating a mutual respect is the best way to get stuff done, together.

5 Things to Look for in a New Hire

When you need to add a new member to your team, it can be difficult to narrow down exactly what kind of person will be the best fit for the position. Some will be a great team player, but will lack motivation, while others may be extremely goal oriented, but unorganized. When the time comes to pick a new hire, here are five tips to keep in mind, so you know you’ve made the best decision.

  1. Do they have long-term potential? Think of them as an investment for your company. Do they have other talents that you may be able to utilize in the future? Are they a quick learner?
  2. Are they able to use their talents effectively? Drive and determination are just as important as talent.
  3. Do they work well with others? When you bring someone new into your business, it doesn’t just effect the people on top. Your new hire will influence everyone on your team. In order to keep your business running smoothly, and to make sure work morale is high, you need to hire someone who works well with who you already have.
  4. Are they honest? Will they give credit where credit is due? It is important to hire someone who will not stretch the truth in order to make themselves look better. You should look for a future employee who is confident and knows how to take a compliment, but will also recognize and praise the involvement of other team members.
  5. Remember the market. If you are hiring for a position with low supply and high demand you’ll want to move quickly and confidently when you find the right match. Time is of the essence!

How We Help

We consider ourselves staffing experts. We know the marketplace and it’s challenges and with us on your side you will spend less time finding a better candidates to interview for your opening. If you have questions or would like help looking for your next new hire, call us today at 888-219-6285.