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Client Service Representative

Are you a people-person with a strong desire to help others? Have you worked in the health care field and discovered a drive to be an integral part of this industry? If you’re an experienced Client Services Representative with these career goals, we want to hear from you!

Description of Daily Responsibilities

  • Act as a primary contact with clients for service-related activities
  • Build professional client relationships
  • Maintain client and customer relations
  • Manage claim documentation
  • Complete ROI requests and respond to same
  • Enter case-related information into company database
  • Communicate professionally with nurse case managers and referring adjusters
  • Handle inbound calls to resolve client matters within established guidelines
  • Troubleshoot client problems
  • Review scanned documents for accuracy
  • Report generation
  • Perform periodic quality checks
  • Assist and provide information to walk-ins
  • Participate in QA reviews
  • Identify recurring issues and report to team members
  • Provide office and administrative support, as needed

Desirable Qualifications

  • High School diploma
  • One year of administrative or client support experience in the health care field OR an Associate Degree in a related field
  • Knowledge of and strict compliance with HIPAA
  • Sound critical thinking skills and problem-solving abilities
  • Proficient in computer programs, such as MS Word, Excel and Outlook
  • Working knowledge of service management tools and software helpful (i.e. Rep On Line, eSmartLog, and SmartLink)
  • Ability to identify and meet customer needs with skill and ingenuity
  • Excellent verbal and interpersonal communication skills
  • Ability to thrive in a fast-paced environment
  • Adaptable to change
  • Detail oriented
  • Team oriented