Client Service Representative
Are you a people-person with a strong desire to help others? Have you worked in the health care field and discovered a drive to be an integral part of this industry? If you’re an experienced Client Services Representative with these career goals, we want to hear from you!
Description of Daily Responsibilities
- Act as a primary contact with clients for service-related activities
- Build professional client relationships
- Maintain client and customer relations
- Manage claim documentation
- Complete ROI requests and respond to same
- Enter case-related information into company database
- Communicate professionally with nurse case managers and referring adjusters
- Handle inbound calls to resolve client matters within established guidelines
- Troubleshoot client problems
- Review scanned documents for accuracy
- Report generation
- Perform periodic quality checks
- Assist and provide information to walk-ins
- Participate in QA reviews
- Identify recurring issues and report to team members
- Provide office and administrative support, as needed
Desirable Qualifications
- High School diploma
- One year of administrative or client support experience in the health care field OR an Associate Degree in a related field
- Knowledge of and strict compliance with HIPAA
- Sound critical thinking skills and problem-solving abilities
- Proficient in computer programs, such as MS Word, Excel and Outlook
- Working knowledge of service management tools and software helpful (i.e. Rep On Line, eSmartLog, and SmartLink)
- Ability to identify and meet customer needs with skill and ingenuity
- Excellent verbal and interpersonal communication skills
- Ability to thrive in a fast-paced environment
- Adaptable to change
- Detail oriented
- Team oriented