Medical Front Office Assistant

Supporting other staff members in a clinic, hospital, or private practice, medical front office assistants help deliver excellent patient care and improve everyday facility functions. Medical front office assistants are responsible for a number of administrative tasks, from scheduling appointments and verifying insurance information to organizing the front desk area and sorting mail. These healthcare professionals must be able to effectively communicate with patients and collaborate with other employees in a healthcare facility.

Job Responsibilities                                                                                                         

• Welcome incoming patients
• Register new patients
• Organize and file medical records
• Verify insurance information
• Contact and verify referrals
• Answer phones
• Place outgoing calls
• Sort and send mail
• Schedule patient appointments
• Send appointment reminders
• Accept payments

Qualifications and Skills

• High school diploma, GED, or equivalent experience
• Associate degree in a related field preferred
• 1+ years of experience in healthcare setting preferred
• 1-2 years of customer service experience
• Proficiency with word processing software