Patient Care Coordinator
Patient Care Coordinators assess, plan, and advocate for the patients’ health needs. As trained health professionals, they monitor and coordinate patients’ treatment plans, guide them to understand the status of their health, and check in on their progress. Compassionate, knowledgeable, and collaborative, the patient care coordinator also collaborates with other members of the care team to look after patients within the healthcare facility.
Job Responsibilities
- Ensure complete and accurate patient registration, which includes recording a patient’s insurance
- Apply knowledge of funding resources, services and clinical standards to everyday tasks
- Discuss and consult health history, diagnosis, and needs with patients and family members
- Develop care plans with care team to ensure patients’ safety
- Educate patients and family members about health conditions, medications, and instructions
- Follow facility guidelines, healthcare laws, and regulations
- Contact insurance companies to ensure approval requirements are met
- Provide medical information to financial services for maximum health facility and patient reimbursements
- Establish and maintain relationships with service providers
- Maintain professionalism and treat patients with respect
Skills and Qualifications
- Understanding of the funding resources, services, and clinical standards and outcomes
- Minimum high school diploma or equivalent
- Medical assistant certification
- Highly organized with a strong ability to manage different priorities
- Ability to work with others and use resources to problem solve
- Apply good judgement to fast-changing situations
- Strong customer service skills
- Effective verbal and written communication skills
- Effective collaborator and works well with a team of other caretakers