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Refunds and Credit Rep

The Refunds and Credit Rep is responsible for resolving accounts with a credit balance by initiating refunds to Commercial, Government, Managed Care and patient accounts paid in error by the payer or the patient.

Job Duties:

  • Proactively seek and handle credit accounts prior to requests
  • Gather complete supporting documentation before processing refund
  • Ensure all refund requests are processed within 72 hours
  • Ensure that all refunds are processed within payer and government guidelines
  • Maintain compliance and productivity guidelines as provided by management
  • Identify any previously unnoticed trends in refunds and present to management
  • Reconcile refund postings


  • High School diploma/GED or equivalent
  • 1 Year prior customer service experience
  • Basic knowledge of medical terminology
  • Ability to work independently with minimal supervision
  • Efficiently operate a multiple line phone system
  • Previous experience in a healthcare facility in relation to accounts receivable or billing practices preferred.

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