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Refunds and Credit Rep

When patients overpay their outstanding balances, Refunds and Credit Reps assist with refund requests and disbursements. These representatives resolve and transfer balances to correct patient accounts. Furthermore, Refunds and Credit Reps oversee credit activity to ensure that accurate reimbursements are posted to patient accounts. 

Job Responsibilities

  • Resolve credit balances 
  • Transfer credit balances 
  • Verify payments 
  • Promptly process refunds 
  • Review patient accounts 
  • Communicate with patients and insurance providers 
  • Post refunds for overpayments 
  • Prepare refund requests 

Qualifications and Skills 

  • High school diploma, GED, or equivalent experience 
  • Associate degree in a related field preferred 
  • 1+ years of customer service experience  
  • 1+ years of experience in a healthcare facility preferred 
  • Proficiency with word processing software