The Ins & Outs of a Medical Office Assistant

What Does a Medical Office Assistant Do?

Regardless of location, size, or specialty, every medical office needs a medical office assistant — and most often, they need more than just one. Despite the already large and consistently growing need for medical office assistants, there’s still some confusion about what these professionals do on a day-to-day basis. Let’s take a closer look at the everyday role of a medical office assistant.

 

What Is a Medical Office Assistant?

The first person to greet a patient when they enter a medical facility, such as a clinic or private practice, is almost always a medical office assistant. Sometimes referred to as medical office specialists, medical administrative assistants, or patient coordinators, medical office assistants essentially perform the tasks needed to keep a healthcare center functioning effectively. Helping to deliver the best healthcare experience possible, these professionals may handle everything from administrative assignments to clinical ones.

 

What Does It Take to Become One?

Multitasking abilities, strong organizational skills, exceptional communication, and attention to detail are all essential to a succeeding as a medical office assistant. These professionals must be up to date on the latest record-keeping technologies and able to quickly and accurately input information. While many locations only require medical office assistants to have earned a high-school diploma, certain facilities may require them to obtain CMAA certifications or RMA registrations.

What Are Their Day-to-Day Responsibilities?

Medical office assistants wear multiple hats. While their responsibilities will vary depending on which type of medical center they work at, there are some job functions that remain the same just about everywhere.

 

Once a patient arrives, for example, medical office assistants may help by:

  • Helping them check in
  • Taking vitals
  • Measuring height and weight
  • Recording contact details and medical history information
  • Escorting them to the examination room

 

In between assisting patients, medical office assistants perform a range of tasks, such as:

  • Cleaning and sanitizing equipment
  • Cleaning and sanitizing examination areas
  • Scanning files and transcribing records
  • Scheduling appointments
  • Billing patients and accepting payments
  • Receiving and sorting inventory, mail, etc.
  • Responding to emails

 

Starting Your Career as a Medical Office Assistant

The role played by medical office assistants is critical to healthcare facilities small and large. If you’re interested in becoming one and connecting to the clinics, hospitals, or other medical offices with opportunities that match your professional goals, join the HealthCare Support talent network. Our healthcare recruiters will help you put together a professional resume, find relevant job postings, and ace interviews. To take the next step in your healthcare career, contact HealthCare Support today at 888-219-6285.

 

4 Tips for Finding and Hiring Top Healthcare Talent

 

Finding and hiring top healthcare talent is your main priority — and your biggest challenge. Here are four tips to help you overcome healthcare recruiting hurdles and fill every opening at your facility with the right candidates.

Work on Your Job Descriptions

Job descriptions aren’t just a place to list the must-have qualifications you want to see in applicants. If you truly want to appeal to top talent, start looking at these descriptions as an opportunity to make your healthcare facility stand out. On top of detailing the experience, skills, and education a candidate must possess, explain some of the perks they’ll access when working for your medical center, such as:

  • Insurance benefits
  • Flexible scheduling
  • Paid time off
  • Retirement planning

Find the Right Place to Post Jobs

Pay careful attention to the job boards you use, because the places you post your job openings matter just as much as the effort you put into writing the descriptions for them. Along with the popular job search engines that any company can access, consider posting on websites exclusive to the healthcare industry. This will guarantee that your listings appear in front of even more clinical and non-clinical healthcare professionals.

Nurture Your Company Culture

If your facility struggles with employee attrition, you’ll have a hard time not only finding top talent but also retaining it. To make your medical center stand out to well-qualified applicants, establish and nurture a company culture that they’d want to be a part of. You can start by surveying your current staff, getting an idea of where your facility excels and where it could improve, and implementing actionable changes as soon as possible.

Partner With a Healthcare Recruiter

Finding top healthcare talent is a multi-layer process. Without the time and resources available to put in extra effort every step of the way, your healthcare facility will have a much harder time attracting the best candidates. That’s why more and more medical centers are partnering with healthcare recruiters that know where to find the perfect fit — every time.

At HealthCare Support, we specialize in placing healthcare professionals in both clinical and non-clinical roles across all 50 states. From administrative openings to executive-level positions, our healthcare recruiters quickly and effectively find, screen, and recommend top talent. And once we find the perfect match to fill your position, we continue to monitor their progress and offer continual support. To learn more about our search process, contact HealthCare Support today at 888-219-6285.

Soft Skills to Look for When Hiring at Your Healthcare Facility

Out of the many qualities that make a great healthcare candidate — quality education, relevant experience, and strong letters of recommendation — soft skills are perhaps the most overlooked. While these can’t be measured, graded, or certified like other skills, soft skills are essential indicators of how well a candidate will fit in your facility and excel in their position.

Whether you have some current open positions to fill or are looking for ways to improve the operations of your facility in the future, these are the soft skills to look for in potential employees.

What Are Soft Skills?

Hard skills are the trained techniques and knowledge that candidates accumulate over the course of their schooling, internships, and entry-level jobs. Soft skills, however, are the personal characteristics that candidates can also apply to their job, including professionalism, critical thinking, and creativity. While hard skills are specific to the individual duties of each professional, soft skills are useful to employees in any position, and they help to determine the way that an applicant will interact with members, patients, and associates of your facility.

Which Soft Skills to Look for in Applicants

You need to know that the next person you hire can perform, but you also need to know that they can successfully collaborate with your other employees, adapt to the ever-changing needs of your patients, and manage their time accordingly. Therefore, the top soft skills to look for when screening candidates include:

  • Communication — Whether it’s with a patient, third-party provider, or member of the same department, your employees must always clearly and professionally communicate.
  • Adaptability — Every patient, treatment plan, and medical claim are different from the last, which is why healthcare professionals must be able to adapt as needed.
  • Patience — Hiccups and holdups happen all the time in healthcare, which is why your future employees must be patient enough to provide excellent service at all times.
  • Time management — In the healthcare industry, workloads change on a daily basis. Therefore, it’s imperative that your staff can prioritize their daily and weekly tasks accordingly.
  • Teamwork — Being able to effectively collaborate within and outside of their own department is critical to the success of any healthcare employee.

Where to Find the Right Candidates for the Job

If you want to find candidates with not only the right soft skills, but also the right experience, education, and technical expertise for the job, partner with HealthCare Support. Our team of healthcare recruiters will find top talent for your open positions based on a range of factors. We’ll also use personalized skills assessment testing, screen each candidate with a multi-level system, and measure their performance with quality assurance calls. When you’re ready track down the best talent, call us today at 888-219-6285.

Finding Your Career with a Healthcare Recruiter

If you’re a job-seeking medical professional, you know the struggles of sending out applications. Because, no matter how familiar you are with finding the right opportunities, tailoring your resume, and waiting to hear back, you might still struggle to get your foot in the door.

Fortunately, there are professionals who dedicate their careers to helping others find theirs. Healthcare recruiters can provide you with professional tools and services to guide you to the right job opportunities. Here’s a closer look at how they can help you take the next steps in your career.

Save Time and Money

Stop spending hours searching through job openings and let a professional recruiter find the best ones for you. A healthcare recruiter matches you with the positions that fit technically and personally, which allows you to focus on perfecting interview skills and researching employers. You’ll also receive instant alerts when employers post relevant job listings.

And, the outstanding services and resources provided by recruitment agencies typically come at no cost to the applicants. So, there are no membership fees, additional expenses for specific resources, or extra costs to help you find the right job.

Find Your Best Advocate

Healthcare recruiters don’t only work with job-seeking candidates; they also work with actual employers. Recruiters partner with employers to match them with candidates that fit into their culture and meet their specific professional requirements.

If your resume fits a job posting provided by one of your recruiter’s partners, they’ll be your biggest champion in recommending you for the position and fully preparing you for an interview.

Develop a Mentorship

Before every interview, a professional recruiter coaches you on how to handle the conversation. The recruiter asks practical questions that could appear in your interview, and you’ll receive guidance on how to best answer each one.

Once you start working in the right position, you can still count on your recruitment agency for support throughout the hiring and employment process. Whether you need help preparing for your first day on the job or want some feedback down the line, the right agency is always on call.

Join Our Talent Network

Recruiting agencies want you to succeed as a candidate, because it’s what grows their business. Placing the wrong candidate in the wrong position reflects poorly on recruiters, so they strive to put you in the perfect position that matches your skills, qualifications, and goals.

At HealthCare Support, we strive to help our candidates make the biggest and best steps in their careers. And our recruiting professionals are available with additional advice and encouragement long after you’ve settled into the right position. To join our talent network or speak with one of our healthcare recruiters, call us today at 888-219-6285.

Are You Engaged at Work?

This info graphic explains some great ways you can ensure you are remaining engaged at work. With 2/3 of the American working population disengaged we couldn’t help but share some tips!

statistics: CBS News

Questions You Should Be Asking At Every Interview

Asking questions during an interview allows the interviewer to know you are interested in the position and you are serious about the company. You also want to make sure you’re getting every single piece of information about the position and the company before you accept the job. so, which questions should you be asking to give you a good feeling about what this opportunity is all about?

Creating Career Independence this Independence Day

Independence Day is creeping up on us all this summer, which means we already have six months of 2019 under our belt… Crazy, right? This seems like a firecrackin’ time to do some self-reflecting on your career and your career independence. Career independence is the ability to be in charge of your own career, goals, and dreams. In honor of this beautiful day, the land of the free, and the home of the brave, here are ten tips to achieve career independence.

1. The first thing you can do to establish career independence is always to have your resume updated. An amazing opportunity can come up at the most random times and you want to make sure you’re prepared. You should also double-check that your LinkedIn profile matches with your resume and your profile picture is recent and professional.

2. Turn that television off! No Netflix, no Hulu, no Amazon Prime. Instead, read a book. There are so many benefits, such as, improving your memory, reducing stress, expanding your vocabulary, and improving your overall knowledge. And on the other end, watching television is bad for your brain and your health. If you don’t know where to start, grab a career book and read it! Reading career books can spark creativity and energy. It can also motivate you to try new things that could up your career game and can change your outlook on where you’re at in your professional life.

3. Write down all your career experiences – the good, the bad, and the ugly. Keeping them in a journal is a great way to learn from your experiences and it helps to see what you are doing well and what you can be doing better at. You are your own greatest critic, so let’s make it constructive criticism!

4. Being confident and comfortable with yourself is easier said than done, but it’s so important, especially in the professional world. Confidence is an attractive quality to have; even more so when you’re working a business deal or hiring someone new. We are attracted to the people who are enthusiastic about their skills and knowledge because we know they can handle whatever we throw at them without having to “hold their hand”. Lastly, think about it this way: if you don’t appreciate yourself, then why should others?

5. Don’t get confidence confused with your ego. In fact, leave your ego at the door. No one likes a boaster who thinks they are too good for everyone. It not only is annoying, but it’s hard to work alongside them.

6. If you ever get bored with your job, you have two choices and you need to decide for yourself what you’re going to do about it: quit your job and move on, or learn how to fall back in love with your job. For you to establish career independence, you must choose one. If you choose the latter, a couple of things to try are learning something new, taking more breaks throughout the day, starting a side hustle, or reflecting back on what it was like before you started the position – a little nostalgia can go a long way. However, if you’ve decided it’s time for a new job, allow yourself some time to apply for jobs and have interviews before you quit. That way you won’t be in financial trouble.

7. Keep your expertise up to date. If you have skills from a previous position that you aren’t using in your current role, take some online courses to refresh your mind. If you have any certifications or credentials, keep them up to date.

8. Knowledge is never-ending. There are always new things to learn and excel at. Take the time to do so by watching videos, reading articles and books, and taking online courses. Technology is changing every day so why not stay all caught up with the latest trends?!

9. Stop. Networking. Keep in touch with old coworkers by asking them out for coffee or lunch. Down the road, they could be the ones to assist you in getting your dream job. Also, stay connected with all your old and current coworkers by following them on LinkedIn, it’s a great tool to use when reconnecting!

10. Are you subscribed to any streaming services or monthly clubs that you don’t use anymore? Cancel them! According to an analysis by Waterstone Group, a management consulting firm for tech companies, the respondents spend more than $237.33 a month on subscription services. The respondents guessed they spend, on average, $111.61 a month. That’s a big gap! Clean up your expenses by canceling the ones you don’t use. Your bank account will thank you later!

                It will take some real reflecting on your professional life to achieve career independence, but there is no better time than the present, or on Independence Day! We hope your Fourth of July is filled with lots of yummy food, bangin’ fireworks, and fun!

Job Openings Outnumber Unemployed: What Should Companies Do?

The number of job openings has exceeded the number of the unemployed for the second month now, setting it at 7.45 million open jobs to 5.82 million unemployed, according to the Bureau of Labor Statistics. This is the largest margin on record – leaving a gap at 1.63 million – which is why so many employers are having a tough time finding good, quality candidates. While the number of openings in April decreased by 25,000, the number of hires increased by 240,000 and the unemployed fell by 387,000. Employers are eager to fill roles as the week’s pass, so what should they be doing in order to fill their jobs?

One of the most obvious things employers can do is raise wages. Quality candidates know their worth when they come in for interviews, so if you offer them something lower than what they expected, then it probably will not work out.  Raising wages in your company improves the productivity, motivation, and overall morale in your company. In the end, don’t you want employees who want to come in and work hard to make a positive impact on the company?

Another way companies can help with the job openings to unemployment ratio is to be quick when making a hiring decision. Did you know it takes one to three weeks to hear back from a company after you’ve applied? And the job hiring process as a whole? That can take up to twelve weeks; maybe, even more, depending on how many applicants the company receives. Twelve weeks is a long time to wait for one job and, most of the time, candidates are going through more than one interview process. Some ways you can speed up hiring is letting your internal team know what positions are open and see if any of them want to make the switch to a new department. By letting your employees know, they can also dig up some quality candidates of their own through their network. To speed up the hiring process, companies can also be more selective about the candidates they bring in for an interview and reach out to those not chosen so they can move on in their job search. One last thing that will help speed up the hiring process is using a staffing company, like HealthCare Support. Hiring recruiting and staffing firms for your hiring needs may cost money but will save you tons of time because while they are busy finding and screening quality candidates, you and your employees will be doing your own work with the thought that your company is in good hands. If speeding up the hiring process seems like a tough thing to do because of the size of your company, then focus on staying in touch with your candidates every step of the hiring process so they won’t lose interest.

The last thing companies can do is improve their company culture. With millennials becoming the main group in today’s workforce, they are drawn to companies that have an awesome company culture with great perks and benefits. Some of the most common questions millennials ask during an interview are, “what’s the company culture  like” and “do you like working here?” This allows them to get a feel if your employees are happy working for your company. Some of the perks and benefits that candidates are most drawn to are flexible hours, company incentive trips and prizes, unlimited PTO, gym membership discounts, healthcare coverage, working remotely, and food catering. A company’s culture makes a huge impact on one’s decision to work for a company, so in order to fill jobs, have a company culture that stands out from other companies.

With job openings exceeding the unemployed by about one million, now is as good a time as any to start thinking about what changes you can make to reel these unemployed in. Increasing wages, speeding up the hiring process, and improving your company culture are a great place to start.  Partnering with a staffing firm like HealthCare Support who can guide you through the process and provide insight to industry supply and demand, salary averages and speed up new employee onboarding could be just what your company needs.

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Interview Preparation: Pharmacy Technician

According to the Bureau of Labor Statistics, in 2019 there were 417,860 open Pharmacy Technicians positions. Pharmacy Technicians prepare medications with the help of a pharmacist, whether that be counting out, labeling, recording, and measuring the correct medication for each patient. Pharmacy Technician positions are one of the most common positions we staff here at HealthCare Support so trust us when we say we can help! Prepare for these questions and you’re sure to crush your interview!

Why do you want to become a Pharmacy Technician?

With this question, they are generally trying to figure out if you are passionate about the role. Think this one through because you don’t want to say what everyone else is saying. Be memorable by coming up with an original and meaningful answer.

Why do you want this job?

Don’t be one of those people that answer this question with “Because I need money” or “Because it pays well”. Explain how your past jobs relate to this role, why you would want to work for this specific company, and what you can do to positively impact the company.

Why do you want to work for this company?

Start first by telling them why you picked the pharmaceutical industry and then narrow it down to why you chose that certain company in the pharmaceutical industry. Your knowledge of the company will show here so make sure you study everything about it – from what they do, to who the CEO is, and what awards they’ve won. Try to know as much as possible about the company – this will also show how interested and passionate you are about securing this role.

How do you deal with difficult customers?

The hiring managers want to know that they can trust you to deal with customers appropriately and calmly, especially being in the pharmaceutical industry. You will get a lot of unhappy customers complaining about why their insurance doesn’t cover certain prescriptions, so prepare to share an example of how you have diffused a situation in the past.

Can you work well in a fast-paced environment?

Working in pharmaceuticals is always going to be busy and fast-paced. Hiring managers want to know if you can work under pressure with certain deadlines and if you have the attitude and strive to get certain tasks done.

What do you think the most important quality of a Pharmacy Technician is?

Be honest with this question. Come up with a good quality and then relate it back to you. For example, being compassionate is a very important quality to have, especially working in the healthcare industry. Then explain why you are a very compassionate person.

What is your greatest weakness?

This question is asked in almost every single interview. Some cringe-worthy examples are, “I work too hard,” “I care too much,” etc.  Come up with something original, and put a positive to spin on it.

Congratulations on being asked to come in for an interview– you’re going to do great, just remember to just be yourself! If you’re still on the hunt for your dream job, check out our current openings here.

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