New Job! 
 
HCS Job Title:  Program Coordinator 
Company Job Title:  Program Coordinator 
 
Working with Hiring Manager Yvette De Leon and Staffing Specialist Dakharia Hemphill 
 
Req: 120143-1 
 
No Griffin 
 
Vaccination NOT REQUIRED 
# of Openings:  1 pos, 2 sub spots 
 
If Contract, Length of Assignment:  6 with potential to extend, FTE opening is contingent on availability of slots and business need. Ideally looking for someone long-term 
MU or BR:  40% MU 
Compensation Notes:  $17 to $17 an hour 
Location:  Remote in Corpus Christi 
Shift: M-F 8-5 
Start Date: ASAP 
Interview Times/Interviewer: Virtual with Yvette De Leon , Kenneth Johnson and Brenda Quinones 
Sample Relevant Skill Set: 
(Please include how many years of relevant experience they have in what type of settings, experience they have relevant to this position from the day to day duties, and what systems they have experience with)
<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Provides 2+ years of healthcare customer service experience in call center and provider settings
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Skilled managing an average of 30-40 inbound and outbound calls with patients, insurance companies, and providers; as well as general office duties including sending faxes and emails, submitting forms, and data entry with the ability to type 40 WPM
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">Proficient utilizing various systems and EMRs including Microsoft Office, TruCare, Virtual Health, Care Central, EPIC, Citrix, Cerner, and AllScripts
</ul>
 
Minimum Education/Licensures/Qualifications: 
Must include city and state on resume

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Good typing and computer skills – please include typing score and Microsoft experience in relevant skill set
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Microsoft/Outlook/Excel – will use Excel heavily on the job, but can be taught (reporting, VLOOKUP, formulas)
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">1.5+ years of healthcare experience required for background and to convert FTE, looking for call center or busy Dr. office
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">High School or GED 
</ul>
Soft Skills Required:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Attention to Detail
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Team Work 
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">Time Management
</ul>
Preferred but not a must:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Great Communication
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Self-Motivation
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Adaptability
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Meet Deadlines
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">Read and understand data and reporting
</ul>
 
Types of Candidates to Submit to Sales Rep: 
Best Candidate: Program/Scheduling Coordinator with 2+ years from another MCO 
Second Best Candidate: CSR/MSR with 2+ years from another MCO 
Third Best Candidate:  CSR/MSR with 2+ years in any healthcare call center setting 
 
 
Day to Day Duties:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Data entry, posting/uploading forms to the State, downloading forms from the State to task to Service Coordination or proper department for review. Send out emails/tasks for corrections to forms when needed. 
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">Correspond with the state when needed by email or phone. Use and read reports to track and monitor members requesting services. 
</ul>
 
Describe the performance expectations/metrics for this individual and their team:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Varies per team, but for this role specifically:

	<ul style="list-style-type: circle;">
		<li style="margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Attaching 2065D received from the state to members electronic medical record and making a notation. PC will also be tasking appropriate queue when needed notifying Service coordination 2065D was received. Other role -Transmitting/submitting Assessments into TMHP state portal. Documenting in electronic record and task to appropriate queue when corrections are needed from service coordination. Also posting 2067 forms to HHSC with updated information when needed or notifying them of a Delay in assessment. Most of my team after a while is cross trained to work in 2 or more functions/roles.  
	</ul>
	
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">My team is the last stop before information goes to the state, details are expected to be accurate. 
</ul>
Tell me about what their first day/training looks like:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Day 1

	<ul style="list-style-type: circle;">
		<li style="margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Will be introduced to Yvette, her Team Lead, and the rest of the team. Equipment setup/login.
		<li style="margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Begin new hire training – Centene University courses and other material.
	</ul>
	
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Training Period
	<ul style="list-style-type: circle;">
		<li style="margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Week 1: standard new hire training/will spend time with another PC mentor to learn on the job (screen sharing, Microsoft Teams meetings, will be shown manually how to access and navigate TMHP, attach forms and how to create tasks).
		<li style="margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">Week 2: continuing the job training and will have tasks assigned, first 3 days will have someone shadow – next 2 days will gradually do the work on their own.
	</ul>
	
</ul>
Additional information:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">About 32 Program Coordinators on Yvette’s team, many have been there for years and enjoy their role.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Not a lot of turnover; I have converted temps prior and seen successful retention.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">The intake team specifically is a ‘go-to’ for a lot of departments, so they are constantly busy and everyone is a self-starter.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">I can be flexible with individual needs; for instance, if they need to work 8:30 – 5:30 instead of 8 to 5 she is okay with that. The nature of the job allows for a flexible start/end time with an 8 hour work day. Over time is offered when needed to meet business needs. Not a micromanager – I trust my team to get the job done.
</ul>
 
Any future projected positions potentially coming up? Yes – Transitioning to TruCare Cloud and need to train and learn to navigate new system and RFP staring 9/1 – gaining members from Travis SDA.

Contract - Patient/Member Services

$20 - $21/hr

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