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<div style="margin-bottom: 0;margin-top: 0;vertical-align: middle;">Notes from the manager! Key requirements:
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	<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">Remote / non-field role 
	<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">Member assessments completed virtually or telephonically 
	<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">No home visits required 
	<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">Candidate must live in: 
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		<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">Houston 
		<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">Surrounding Houston counties / suburbs 
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	<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">Must be able to come onsite for required meetings or trainings 
	<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">Candidates outside the Houston market, such as Austin, are not eligible 
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Productivity / work style:

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	<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">Measured more by weekly outreach averages 
	<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">Work volume fluctuates depending on member contact success 
	<li style="margin-top: 0;margin-bottom: 0;vertical-align: middle;">Assessment length can range from roughly 20 minutes to 1 hour 
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<ul>
	<li style="margin: 0.0in;">Duration: 6 months-12 months, if a perm spot opens- they would def consider them
	<li style="margin: 0.0in;">Equipment: Provided (coordinate with IT)
	<li style="margin: 0.0in;">M-F 8-5
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Service Coordinator Level 3 
The Star+Plus (LTSS) Service Coordinator (SC) Level 2 will work directly with customers, their families and/or advocates to ensure that the member has access to Community Health Choice (CHC) resources offered through the Long-Term Support and Services (LTSS) Program. The SC works collaboratively with the RN case manager to support, promote, and facilitate engagement in the LTSS Case Management Program. The SC will work as a bridge between the customer, the health plan, and the Community based Organizations to create a seamless and positive experience to fulfill their unmet care needs. The SC will build individual capacity by increasing health and wellness self-management skills and sufficiency through a series of activities such as outreach, education, encouragement, social supports, and advocacy. 
 
Interviews: Teams with Chivonda Sapp and Mark Justiniano - 45 minutes on Teams 
 
MINIMUM QUALIFICATIONS: 
Active Texas LVN license required 
3 years’ experience with the ABD/SSI population in three of the last five years. 
1 year of case management experience in a managed care setting. 
Service Coordinator experience or Star Plus experience, LTSS experience   
 
Will use company equipment (ipad) in the field.  
 
75% Assess, plan, and implement care strategies that are individualized by member and directed toward the most appropriate, lease restrictive level of care. Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services. Manage the care plan throughout the continuum of care as a single point of contact. Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members. Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team. Performs telephonic or face-to-face clinical assessments for the identification, evaluation, coordination and management of member’s needs, including physical health, behavioral health, social services and long-term services and supports. Identifies members for high-risk complications and coordinates care in conjunction with the member and the health care team. 
20% Provide input and/or data to direct supervisor/manager related to any internal or 1 external mandatory audit or reporting. Serve as mentor, subject matter expert or preceptor to new staff.

Right to Hire - Provider Services

$20 - $25/hr

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