Weekly Margin: $208 - $228 
 
Job Duties:

<ul>
	<li>Back office duties such as prepping and cleaning rooms, socking rooms, triaging, taking and recording patient vitals, documenting medical history and chief complaints, blood draws and injections (please put how many sticks per day they've have done in the past), medication reconciliation
	<li>When helping up front - check in check out, patient registration, insurance verification, scheduling appointments, answering phone calls, assisting patients with questions
</ul>
 
Schedule: Monday – Friday 8am -5pm 
 
Float Locations: Gathering locations 
 
Estimated Start Date: ASAP! 
 
Manager(s): Brianna Cryer 
 
Interview Process: Onsite 
 
Dress Code: Matching solid color scrubs, no prints 
 
Minimum Requirements

<ul>
	<li>2+ years of experience as a Medical Assistant within a clinic setting experienced in front and back desk duties
	<li>Prefers MA coming from busy clinic seeing 80+ patients per day. Please put on resume how many patients per day they have seen
	<li>Injection experience (please put sticks per day they are comfortable on resume)
	<li>Long tenures in job history (at least 1-2 jobs with 1.5-2 years tenure)
	<li>Experience with the adult/geriatric populations
	<li>2+ years phlebotomy experience
</ul>
 Preferred Requirements

<ul>
	<li>eCW Experience
</ul>

 
EMR: eClinicalWorks 
 
FLSS 
 
Interview Guide Questions for BHG: 
Section 1 - General Questions 
Walk me through your work history and explain what prompted each transition. 
Describe a day at your current clinic in terms of pace and volume. How do you prioritize tasks? 
Tell me about a time when you successfully anticipated your provider’s needs. 
Describe a difficult patient interaction and how you handled it. 
Share a recent experience that reinforced your passion for being a Medical Assistant. 
 
Section 2 - Minimum Expected Competencies 
What clinical skills do you perform regularly in your current role? 
If a patient has a blood pressure of 180/94, what actions would you take next? What could cause a temporarily high reading and when would you recheck? 
When performing a manual blood pressure, would you expect to get 125/75? Why or why not? 
Tell me about your experience with phlebotomy. 
Do you perform EKGs? Describe leads placement and preparation. 
What EMR system do you use and your responsibilities? 
Have you handled medication reconciliation or refills? Explain your process. 
Describe your process for documenting patient calls. 
What steps do you take when preparing charts? 
Walk me through ordering labs and following up on results. 
 
Section 3(A) - Training 
Tell me about a time you trained or mentored a team member. 
Describe when you became a ‘super user’ for a process or system. 
 
Section 3(B) - Care Coordination 
Describe working with elderly patients with chronic conditions. 
Explain the difference between Metoprolol and Metformin. Metoprolol is for your heart and blood pressure, while Metformin is for controlling blood sugar. 
What is PT/INR and when is it used? Blood tests used to measure how quickly a patient’s blood clots. It is used when monitoring patients on blood thinners and if they have reports of easy bruising, bleeding gums or nosebleeds. 
Describe helping a patient understand their care plan. 
Describe coordinating care for a patient needing specialty services. 
 
Section 3(C) - Medicare 
Describe your experience with Medicare Advantage. 
Explain Medicare vs Medicare Advantage to a patient. Original Medicare gives you more freedom to choose providers, while Medicare Advantage bundles everything together and may save money, but you’ll need to follow a network 
Describe educating someone on Medicare Advantage benefits 
 
Section 3(D) - Quality 
Describe working with HEDIS measures or quality initiatives. Helping ensure patients are up to date on preventive care and chronic condition management. This includes things like scheduling annual wellness visits, making sure screenings like mammograms or colonoscopies are completed, and monitoring patients with conditions like diabetes or hypertension Reviewing charts, identifying care gaps, and coordinating with providers to address those during patient visits. The goal is to improve patient outcomes while also meeting quality benchmarks for the practice. 
Describe using gap reports to improve outcomes. Example answer: Use gap reports to identify patients who are missing important care, such as labs, screenings, or follow-ups. From there, reach out to patients to schedule appointments, remind them about needed services, and make sure everything is documented correctly in the EMR. I also flag these gaps ahead of patient visits so the provider can address them during the appointment. This helps close care gaps in real time and improves both patient health outcomes and overall quality scores. 
 
Section 3(E) - Ear Irrigation 
Describe performing ear irrigation/lavage. 
 
Section 3(F) - IV Therapy 
Describe your experience assisting with IV therapy. 
 
Section 4 - Certifications 
Do you have BLS/CPR certification? 
Do you have a Medical Assistant certification? 
Do you have a Phlebotomy certification? 
Are you IV certified?

Right to Hire - Medical Assistant

$20 - $22/hr

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