New Job! Sample resume below! 
 
HCS Job Title: Program Coordinator 
Company Job Title: Program Coordinator I 
 
Working with Manager Javi Ramirez and Staffing Specialist Dakharia Hemphill 
Req: 157250-1 
 
No Griffin 
 
Vaccination NOT REQUIRED  
# of Openings:  1 pos, 2 sub spots 
 
If Contract, Length of Assignment: RTH, 6 months assignment with potential to extend  
MU or BR: 40% MU 
Compensation Notes: $20 to $20 an hour 
Location: Remote in Texas 
Shift: 8am-5pm, OT not required 
Start Date: ASAP 
Interview Times/Interviewer: Zoom with Javi Ramirez, Gracie Avila-Soliz or Cynthia A. Espinoza or Rosanna Perez 
Minimum Education/Licensures/Qualifications: 
Must include city/state on resume 
Please list on relevant skill set how many years they have with the following and list it in each position it applies to on resume: Healthcare call center, communicating with providers, Microsoft Apps: Word, Excel, Outlook. If they have short contracts/lack of longevity at roles on their resume, please explain the reasoning.
<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">At least 2 years of recent healthcare call center experience making outbound calls (can be 1 year in call center and 1 year other relevant healthcare experience)
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Experience communicating with providers
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Knowledgeable of Programs (Microsoft Apps: Word, Excel, & Outlook)
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Type at least 50 WPM (by touch) – include typing score on resume
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">High School Diploma
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Microsoft Office, Excel, and Outlook
</ul>
Preferred but not a must:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Bilingual (Spanish)
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Punctual
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Team Player
</ul>
 
Types of Candidates to Submit to Sales Rep: 
Best Candidate: Program/Scheduling Coordinator with 2+ years in managed care 
Second Best Candidate: CSR/MSR with 2+ years in managed care 
Third Best Candidate: CSR with 2+ years in any healthcare call center 
  
Day to Day Duties:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Provider Outreaches to obtain PSON and MN/MD Signature requests
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">LAR / member to obtain PSON and MN/MD Signature requests
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Documentation in Trucare platform of all outreach attempts
</ul>
 
Describe the performance expectations/metrics for this individual and their team:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Daily Metric Goal – 25 a day
</ul>
 
Tell me about what their first day looks like:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Welcoming New Hire / Showing Training Materials / Logging into All Platforms
</ul>
 
What previous job titles or background work will in this role?

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Customer Service
</ul>
 
Sample Resume: 
Amanda Villarreal 
Candidate Location: Austin, TX 
Interview availability Monday-Fri 
Relevant Skill Set:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">4 Years in the Healthcare field
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Experience in assisting customers in the enrollment process
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Proficient in Microsoft Office including Word, Outlook, & Excel
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Type 55 WPM
</ul>
  
Work Experience 
MAXIMUS, Inc - Austin, TX January 2016 to March 2020 
Enrollment Broker

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Responds to customer phone inquiries in a prompt, courteous and concise manner.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Provides callers with an unbiased information to assist customers with application and eligibility requirements.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Accesses, reads, and interprets customers and provider data elements within customer’s application.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Performs accurately all data entry functions to reflect customer activity/transactions.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Answers customer questions and assists in problem resolution.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Assists customers in the enrollment process.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Documents all customer encounters in clear and concise logs.
</ul>
  
HEB - Austin, TX April 2012 to December 2015 
Cashier

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Worked as a team member performing cashier duties, product assistance and cleaning.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Expressed appreciation and invited customers to return to the store.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Assisted customers with store and product complaints.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Guaranteed positive customer experiences and resolved all customer complaints.
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Responsible for ringing up customers in a timely manner and guaranteeing high level of customer
</ul>
  
Education 
GED, Austin Community College - Austin, TX

Right to Hire - Patient/Member Services

$20/hr

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