New Job! 2 sample resumes uploaded to files 
 
HCS Job Title:  Program Coordinator 
Company Job Title:  Care Management Support Coordinator II 
 
Working with Hiring Manager Jessica Forshay and Staffing Specialist Dakharia Hemphill 
 
Req: 142387-1 
 
No Griffin 
 
Workday Job Code: 111458 
 
Vaccination NOT REQUIRED 
# of Openings:  1 pos, 2 sub spots 
 
If Contract, Length of Assignment:  6 months, potential to extend 
MU or BR:  40% MU 
Compensation Notes:  $17 to $17 an hour 
Location:  Remote in TX, CST 
Shift: M-F 8-5 (No OT required on a regular basis, mandatory OT may be required occasionally) 
Start Date: ASAP 
Interview Times/Interviewer: Virtual with video with Jessica Forshay 
Minimum Education/Licensures/Qualifications: 
Must include city and state on resume
<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">1+ years of recent healthcare call center experience
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Excel skills
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">HS Diploma or GED
</ul>
Soft Skills Required: 
Preferred but not a must:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Bilingual in Spanish
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">Avaya
</ul>
 
Types of Candidates to Submit to Sales Rep: 
Best Candidate: Bilingual Program/Scheduling Coordinator with 2+ years in an MCO setting 
Second Best Candidate: Bilingual MSR/CSR with 2+ years in an MCO setting 
Third Best Candidate: Program/Scheduling Coordinator with 2+ years in an MCO setting 
 
 
Day to Day Duties:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Prioritize work in the morning to ensure TATs are met
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Complete PCP changes, ID card requests, mail out requested material
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Review and complete transportation requests
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">Outreach calls made to confirm appts.
</ul>
 
Describe the performance expectations/metrics for this individual and their team:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Contractual agreement with the State to meet strict turnaround times for mbrs request
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Each request have different TATs
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">Good attendance and punctuality
</ul>
 
Tell me about what their first day looks like:

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Complete necessary Trainings
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">Shadow peers on job duties
</ul>
 
What previous job titles or background work will in this role?

<ul>
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 0.0in 0.5in;">Customer service
	<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt 0.5in;">Call center experience
</ul>
 
 
Summary: Provide support to medical, behavioral and social support staff to determine needs, eligibility and services for members. Conduct screening and risk assessment interventions per program guidelines.Job Responsibilities: Identify special needs members through the completion of health screens and other resources. Work with community outreach/member advocates to coordinate member care. Educate providers and community resources on program components and available support services. Educate members with special needs to foster compliance with program and positively impact outcomes. Conduct site visits as appropriate for programs and provide support to other special programs. Assist with modification and management of care plans under the direction of a Registered Nurse in conjunction with member, medical consenter or caregiver, Department of Family and Protective Services (DFPS) caseworker and family, if applicable, as well as the managing physician.Education/Experience: Bachelors degree in Social Work, Health Services, Behavioral Science, or related field, or equivalent experience. 0-2 years of experience 
 
Comments 
1/23/2024 2:33:30 PM - Lerch, Jon - emailed HM for intake

Contract - Patient/Member Services

$17/hr

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