HealthCare Support is a national leader in healthcare staffing that recruits top talent across the full breadth of the healthcare industry including clinical, non-clinical, administrative and executive level professionals. From local providers to national organizations, we match skilled talent with jobs tailored to meet our clients' unique needs.

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HealthCare Support

Store Associate / Patient Care & Measurement Professional
<h1 style="margin-bottom: 0.0in;margin-left: 0.0in;margin-right: 0.0in;margin-top: 24.0pt;">Position Summary</h1>
The Store Associate / Patient Care & Measurement Professional plays a critical role in delivering an exceptional patient experience by combining compassionate customer service, patient measurements and fitting support, product delivery coordination, and administrative excellence. As one of the primary points of contact for patients and caregivers, this position helps ensure every individual receives personalized attention, professional guidance, and a welcoming experience throughout their care journey. 
 
Working closely with patients, healthcare providers, referral sources, and the Store Manager, this individual supports patient consultations, measurements, fittings, product pickup and delivery, documentation management, scheduling, and follow-up care. Success in this role requires empathy, strong communication skills, attention to detail, and a commitment to helping patients feel comfortable, confident, and cared for at every interaction.

<h1 style="margin-bottom: 0.0in;margin-left: 0.0in;margin-right: 0.0in;margin-top: 24.0pt;">Key Responsibilities</h1>

<ul>
	<li class="MsoListBulletCxSpFirst" style="margin: 0.0in;">Deliver an outstanding patient experience by creating a welcoming, supportive, and professional environment for patients and caregivers.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Build trust and rapport through compassionate communication and personalized service.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Perform patient measurements and assist with fitting preparation in accordance with company procedures and product requirements.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Manage product pickup, fitting, and delivery workflows while ensuring all required documentation is complete and accurate prior to billing.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Schedule patient appointments, fittings, consultations, and follow-up visits.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Collect and process prescriptions, chart notes, insurance information, CMNs, prior authorizations, and other required documentation.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Maintain patient records in Brightree or other systems while adhering to HIPAA requirements.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Educate patients on products, services, insurance processes, and documentation requirements.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Maintain an organized, clean, and professional store environment.
	<li class="MsoListBulletCxSpLast" style="margin: 0.0in 0.0in 10.0pt;">Assist the Store Manager with inventory activities, reporting, provider communications, and special projects.
</ul>

<h1 style="margin-bottom: 0.0in;margin-left: 0.0in;margin-right: 0.0in;margin-top: 24.0pt;">Required Qualifications</h1>

<ul>
	<li class="MsoListBulletCxSpFirst" style="margin: 0.0in;">Willingness to learn and grow in a professional DME environment.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">High school diploma or GED required.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">CNA certificate or minimum 2 years of customer service, patient care, healthcare, retail healthcare, medical office, or related experience.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Strong communication and interpersonal skills with a compassionate, patient-centered approach.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Excellent organizational skills and attention to detail.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Ability to learn and effectively utilize Brightree or similar healthcare management systems.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Ability to manage multiple priorities in a fast-paced environment.
	<li class="MsoListBulletCxSpLast" style="margin: 0.0in 0.0in 10.0pt;">Ability to stand, bend, measure, fit products, and assist patients throughout the workday.
</ul>

<h1 style="margin-bottom: 0.0in;margin-left: 0.0in;margin-right: 0.0in;margin-top: 24.0pt;">Preferred Qualifications</h1>

<ul>
	<li class="MsoListBulletCxSpFirst" style="margin: 0.0in;">Experience in DME, orthotics and prosthetics, medical devices, healthcare services, or retail healthcare.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Previous experience performing patient measurements, fittings, or product consultations.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Knowledge of Medicare, Medicaid, commercial insurance processes, and healthcare documentation requirements.
	<li class="MsoListBulletCxSpMiddle" style="margin: 0.0in;">Experience with Brightree or other healthcare practice management platforms.
	<li class="MsoListBulletCxSpLast" style="margin: 0.0in 0.0in 10.0pt;">Experience working directly with physicians, referral sources, care coordinators, or healthcare providers.
</ul>

Certified Nursing Assistant (CNA)

$41,600/yr

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