Timecard

Medical Front Office Assistant 

If you’re a people person who wants to help patients feel welcome while supporting the success of a medical office, then the medical front office assistant is the job for you. A medical front office assistant is responsible for being the first point of contact as patients come into an office. They greet patients, collect their information, answer any questions, schedule appointments, and verify insurance information. Organized and efficient, they also oversee and execute everyday administrative tasks to ensure that the medical office runs smoothly and successfully.

Job Responsibilities 

  • Answer phone calls, emails, and in-person inquiries
  • Communicate with patients to set up and schedule optimal appointment times
  • Gather and track medical information from patients 
  • Organize and input data into electronic health records 
  • Inquire and process patients’ health insurance 
  • Support office with administrative and secretarial tasks 
  • Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished 
  • Understand and maintain HIPAA regulations 

Skills & Qualifications

  • Strong interpersonal, time management, and organizational skills 
  • Excellent verbal and written communication skills
  • Efficient problem solver
  • Strong knowledge of medical language and health insurance plans
  • A high school diploma or GED
  • Previous medical office or receptionist experience
  • Experience with computer programs, such as Microsoft Office